[tigerd]

I have a 2005 cayenne s. The PCM had been working fine up until the last few months. Nearly everytime you get into the car now and start it up the PCM comes on however the SAT NAV, AMPLIFIER and PHONE will not work.

A message stating

SYSTEM ERROR
PHONE, NAVAGATION & AMPLIFIER NOT AVAILABLE.

I spoke to the specialist at my local Porsche dealership about this and he said he would need to get the car onto the diagnostics to identify the fault.

I arranged to bring the car down to him when the fault appeared again.

As i stated this problem occurs nearly everytime you get into the car, however there are times when you get in turn the ignition on and the system works ok.

On three separate occasions i brought the car down to my local porsche dealership when the fault occured, but on each occassion ie ( after i got out of the car, locked it and went into find the service manager and came back out to the car) it had reset and was working. Making me to look like an absolute twat.!!!

Last week i was able to get the car onto the diagnostics when the fault occured. To my surprise and the service managers surprise no faults were being registered, even though the system error message was clearly visible on the head unit.

Stephen the service manager spoke with the head service specialist at the dealership and he said that in his opinion he thinks the problem lies with the BOSE AMPLIFIER in the boot.

Of course an AMPLIFIER isint cheap £800 fitted i believe, and this mighnt even been the cause of the fault.

Stephen therefore said he would speak directly with Porsche in Germany and the UK to see if they had come across problems like this before and whether they would be prepared to provide an Amplifier on SALE OF RETURN. IE if it isint the cause of the fault they would let him send it back.

To say neither Porsche UK or Germany were helpful is an understatement. Both said they had never came across this problem nor would they be prepared to provide an AMP on sale of return.

The fact i paid £58,000 for the car and have had it serviced and maintained (at great expense) through Porsche doesnt seem to matter.

I now have the choice of putting up with it or paying £800 for an amp with the real possibility the one i have is not causing the fault.

I am therefore looking to see if anyone has had problems like mine with their PCM, what caused the fault and how the fault was diagnosed.

Or even any ideas as to what the fault might be with mine from what i have said.

[Loren]

tigerd, on Jan 30 2009, 02:50 PM, said:

I have a 2005 cayenne s. The PCM had been working fine up until the last few months. Nearly everytime you get into the car now and start it up the PCM comes on however the SAT NAV, AMPLIFIER and PHONE will not work.

A message stating

SYSTEM ERROR
PHONE, NAVAGATION & AMPLIFIER NOT AVAILABLE.

I spoke to the specialist at my local Porsche dealership about this and he said he would need to get the car onto the diagnostics to identify the fault.

I arranged to bring the car down to him when the fault appeared again.

As i stated this problem occurs nearly everytime you get into the car, however there are times when you get in turn the ignition on and the system works ok.

On three separate occasions i brought the car down to my local porsche dealership when the fault occured, but on each occassion ie ( after i got out of the car, locked it and went into find the service manager and came back out to the car) it had reset and was working. Making me to look like an absolute twat.!!!

Last week i was able to get the car onto the diagnostics when the fault occured. To my surprise and the service managers surprise no faults were being registered, even though the system error message was clearly visible on the head unit.

Stephen the service manager spoke with the head service specialist at the dealership and he said that in his opinion he thinks the problem lies with the BOSE AMPLIFIER in the boot.

Of course an AMPLIFIER isint cheap £800 fitted i believe, and this mighnt even been the cause of the fault.

Stephen therefore said he would speak directly with Porsche in Germany and the UK to see if they had come across problems like this before and whether they would be prepared to provide an Amplifier on SALE OF RETURN. IE if it isint the cause of the fault they would let him send it back.

To say neither Porsche UK or Germany were helpful is an understatement. Both said they had never came across this problem nor would they be prepared to provide an AMP on sale of return.

The fact i paid £58,000 for the car and have had it serviced and maintained (at great expense) through Porsche doesnt seem to matter.

I now have the choice of putting up with it or paying £800 for an amp with the real possibility the one i have is not causing the fault.

I am therefore looking to see if anyone has had problems like mine with their PCM, what caused the fault and how the fault was diagnosed.

Or even any ideas as to what the fault might be with mine from what i have said.

Please state your location - and perhaps someone here with a PST2 or PIWIS can check it for you.

[mudman2]

I have hear of this before. There is a slightly bad Fiber connection on the MOST bus or there is a kink in the fiber somewhere. I would bet the rear amp cdc connectors unless you removed the PCM for some reason, then I would check the plug in the back.

Loren, on Jan 30 2009, 03:56 PM, said:

tigerd, on Jan 30 2009, 02:50 PM, said:

I have a 2005 cayenne s. The PCM had been working fine up until the last few months. Nearly everytime you get into the car now and start it up the PCM comes on however the SAT NAV, AMPLIFIER and PHONE will not work.

A message stating

SYSTEM ERROR
PHONE, NAVAGATION & AMPLIFIER NOT AVAILABLE.

I spoke to the specialist at my local Porsche dealership about this and he said he would need to get the car onto the diagnostics to identify the fault.

I arranged to bring the car down to him when the fault appeared again.

As i stated this problem occurs nearly everytime you get into the car, however there are times when you get in turn the ignition on and the system works ok.

On three separate occasions i brought the car down to my local porsche dealership when the fault occured, but on each occassion ie ( after i got out of the car, locked it and went into find the service manager and came back out to the car) it had reset and was working. Making me to look like an absolute twat.!!!

Last week i was able to get the car onto the diagnostics when the fault occured. To my surprise and the service managers surprise no faults were being registered, even though the system error message was clearly visible on the head unit.

Stephen the service manager spoke with the head service specialist at the dealership and he said that in his opinion he thinks the problem lies with the BOSE AMPLIFIER in the boot.

Of course an AMPLIFIER isint cheap £800 fitted i believe, and this mighnt even been the cause of the fault.

Stephen therefore said he would speak directly with Porsche in Germany and the UK to see if they had come across problems like this before and whether they would be prepared to provide an Amplifier on SALE OF RETURN. IE if it isint the cause of the fault they would let him send it back.

To say neither Porsche UK or Germany were helpful is an understatement. Both said they had never came across this problem nor would they be prepared to provide an AMP on sale of return.

The fact i paid £58,000 for the car and have had it serviced and maintained (at great expense) through Porsche doesnt seem to matter.

I now have the choice of putting up with it or paying £800 for an amp with the real possibility the one i have is not causing the fault.

I am therefore looking to see if anyone has had problems like mine with their PCM, what caused the fault and how the fault was diagnosed.

Or even any ideas as to what the fault might be with mine from what i have said.

Please state your location - and perhaps someone here with a PST2 or PIWIS can check it for you.

[tigerd]

Loren, on Jan 30 2009, 10:56 PM, said:

tigerd, on Jan 30 2009, 02:50 PM, said:

I have a 2005 cayenne s. The PCM had been working fine up until the last few months. Nearly everytime you get into the car now and start it up the PCM comes on however the SAT NAV, AMPLIFIER and PHONE will not work.

A message stating

SYSTEM ERROR
PHONE, NAVAGATION & AMPLIFIER NOT AVAILABLE.

I spoke to the specialist at my local Porsche dealership about this and he said he would need to get the car onto the diagnostics to identify the fault.

I arranged to bring the car down to him when the fault appeared again.

As i stated this problem occurs nearly everytime you get into the car, however there are times when you get in turn the ignition on and the system works ok.

On three separate occasions i brought the car down to my local porsche dealership when the fault occured, but on each occassion ie ( after i got out of the car, locked it and went into find the service manager and came back out to the car) it had reset and was working. Making me to look like an absolute twat.!!!

Last week i was able to get the car onto the diagnostics when the fault occured. To my surprise and the service managers surprise no faults were being registered, even though the system error message was clearly visible on the head unit.

Stephen the service manager spoke with the head service specialist at the dealership and he said that in his opinion he thinks the problem lies with the BOSE AMPLIFIER in the boot.

Of course an AMPLIFIER isint cheap £800 fitted i believe, and this mighnt even been the cause of the fault.

Stephen therefore said he would speak directly with Porsche in Germany and the UK to see if they had come across problems like this before and whether they would be prepared to provide an Amplifier on SALE OF RETURN. IE if it isint the cause of the fault they would let him send it back.

To say neither Porsche UK or Germany were helpful is an understatement. Both said they had never came across this problem nor would they be prepared to provide an AMP on sale of return.

The fact i paid £58,000 for the car and have had it serviced and maintained (at great expense) through Porsche doesnt seem to matter.

I now have the choice of putting up with it or paying £800 for an amp with the real possibility the one i have is not causing the fault.

I am therefore looking to see if anyone has had problems like mine with their PCM, what caused the fault and how the fault was diagnosed.

Or even any ideas as to what the fault might be with mine from what i have said.

Please state your location - and perhaps someone here with a PST2 or PIWIS can check it for you.

hi UK NORTHERN IRELAND, as i have said it has been on the diagonstic system at PORSCHE BELFAST and it displayed no faults on the diagonstic system even though it was displayed on the pcm

[tigerd]

[quote name='mudman2' date='Jan 30 2009, 11:35 PM' post='129877']
I have hear of this before. There is a slightly bad Fiber connection on the MOST bus or there is a kink in the fiber somewhere. I would bet the rear amp cdc connectors unless you removed the PCM for some reason, then I would check the plug in the back.

Hi i dont quite understand what you are saying, i can confirm the pcm was never removed

what should i be checking for here?

thanks

This post has been edited by tigerd: January 30, 2009 - 04:15 PM

[mudman2]

There is a fiber optic loop running from device to device, if one of the connections is bad the circuit is broken and PCM says it cannot detect the systems. All the connectors need to be checked BUT the front seems the most obvious

[tigerd]

mudman2, on Jan 31 2009, 03:04 AM, said:

There is a fiber optic loop running from device to device, if one of the connections is bad the circuit is broken and PCM says it cannot detect the systems. All the connectors need to be checked BUT the front seems the most obvious

ok could you send me a pm mate regarding this, am i correct in saying i need to remove the head unit and check the connections there? or do i need to check the fibre optic loop from the amplifier?

thanks

[dencalla1]

Wow I am having the exact same problem on my 03 Boxster S. On mine sometimes i can even get the PCM to stay powered on. I've checked the fiber connection at the amp and it seems ok. I guess i'll pull the PCM and check that connection.

[wvicary]

A failing battery can exhibit all sorts of odd problems, it never hurts to check the basic things first.

[gavinsm3]

I too am having the similar problems. I had some professionals install the DICE Ipod adapter. This only happens after the car sits a while and mostly when the temp goes below 32F overnight. I get a CD CHANGER not found.

So I drive my car 5 minutes, pull over, shut my engine off and remove the key. Wait 1 minute, start the car back up and guess what, the IPOD adapter is fully functional.

Sometimes the IPOD or regular head-unit CD player loses it place and time if the car sits over night. This never has happened in my heated garage.

Brought this into Porsche once, they say my AMP has an error code and I replaced it.
Only once since has my AMP not been found. Still happens. I have a 2004 Cayenne-S with NAV, no real CD-changer.


How does one check for a “slightly bad Fiber connection”
What is a “PST2 or PIWIS”
I love my music almost as much as my car, is it worth trying another PCM head-unit? I bet I can find one used under $1000.
Mudman2- When you wrote “My temp Fiber bypass of CDC”, was this temperature or temperature. Wondering if this part could fix my issue.

Many thanks for I am at wits end!!!

[mudman2]

What your describing is slightly different from the original writer.

When you add a device like the Dice to the MOST network, timing the power up of the device is critical. If the Dice does not have a permanent power connection to it, when the car starts its pre flight the MOST circuit does not see the component and will throw the error.

It takes a while after you shut the car off before all the systems shut down. I don't think its temperature related at all a coincidence maybe.

I would check to make sure it has a non switched power supply so its primed and ready when the car systems come up.

PIWIS / PST2 are Porsche shop testers (computers) used to do almost everything on the 30+ computers on the car.

Its not your head unit. The DICE unit simulates a changer

Not to familiar with the DICE unit, I use Mobridge. Not much discUssion on DICE i.e. not a good system

gavinsm3, on Feb 25 2009, 11:27 AM, said:

I too am having the similar problems. I had some professionals install the DICE Ipod adapter. This only happens after the car sits a while and mostly when the temp goes below 32F overnight. I get a CD CHANGER not found.

So I drive my car 5 minutes, pull over, shut my engine off and remove the key. Wait 1 minute, start the car back up and guess what, the IPOD adapter is fully functional.

Sometimes the IPOD or regular head-unit CD player loses it place and time if the car sits over night. This never has happened in my heated garage.

Brought this into Porsche once, they say my AMP has an error code and I replaced it.
Only once since has my AMP not been found. Still happens. I have a 2004 Cayenne-S with NAV, no real CD-changer.


How does one check for a “slightly bad Fiber connection”
What is a “PST2 or PIWIS”
I love my music almost as much as my car, is it worth trying another PCM head-unit? I bet I can find one used under $1000.
Mudman2- When you wrote “My temp Fiber bypass of CDC”, was this temperature or temperature. Wondering if this part could fix my issue.

Many thanks for I am at wits end!!!

This post has been edited by mudman2: February 25, 2009 - 03:16 PM

[gavinsm3]

Mudman-thanks for the suggestions, here is what I found
1-The DICE is wired into the PCM, so both are always switched, right?
2-Temp is a factor, the last week its been cold, (you know being from Bucks) and the Dice was never recognized, once even the AMP
The last 3 days its been warm, every morning and afternoon now the DICE has been recognized.
3- Once I have had a minor issue, both the CD in the PCM and the IPOD lost their time place.

Do you think that maybe my car battery is going bad?
I was thinking about trying another DICE?
What about trashing the DICE and going with Mobridge?

Any thoughts, thanks
PS-Thanks for the "Swap Air Filters" help, did that this warm sunny Saturday

mudman2, on Feb 25 2009, 06:15 PM, said:

What your describing is slightly different from the original writer.

When you add a device like the Dice to the MOST network, timing the power up of the device is critical. If the Dice does not have a permanent power connection to it, when the car starts its pre flight the MOST circuit does not see the component and will throw the error.

It takes a while after you shut the car off before all the systems shut down. I don't think its temperature related at all a coincidence maybe.

I would check to make sure it has a non switched power supply so its primed and ready when the car systems come up.

PIWIS / PST2 are Porsche shop testers (computers) used to do almost everything on the 30+ computers on the car.

Its not your head unit. The DICE unit simulates a changer

Not to familiar with the DICE unit, I use Mobridge. Not much discUssion on DICE i.e. not a good system

gavinsm3, on Feb 25 2009, 11:27 AM, said:

I too am having the similar problems. I had some professionals install the DICE Ipod adapter. This only happens after the car sits a while and mostly when the temp goes below 32F overnight. I get a CD CHANGER not found.

So I drive my car 5 minutes, pull over, shut my engine off and remove the key. Wait 1 minute, start the car back up and guess what, the IPOD adapter is fully functional.

Sometimes the IPOD or regular head-unit CD player loses it place and time if the car sits over night. This never has happened in my heated garage.

Brought this into Porsche once, they say my AMP has an error code and I replaced it.
Only once since has my AMP not been found. Still happens. I have a 2004 Cayenne-S with NAV, no real CD-changer.


How does one check for a “slightly bad Fiber connection”
What is a “PST2 or PIWIS”
I love my music almost as much as my car, is it worth trying another PCM head-unit? I bet I can find one used under $1000.
Mudman2- When you wrote “My temp Fiber bypass of CDC”, was this temperature or temperature. Wondering if this part could fix my issue.

Many thanks for I am at wits end!!!

[mudman2]

1 - If the Dice is switched with the PCM then that is wrong. The Dice should have constant power in order for it to be ready when the MOST bus starts up and it can be recognised.

2 - sounds just inconsistent

3 - wow, do you mean on the display or there position in a song

if your model is over 4 I would think battery maybe but other things would be going also, I am on my original battery still.

if you can afford it I would switch to Mobridge

gavinsm3, on Mar 7 2009, 03:36 PM, said:

Mudman-thanks for the suggestions, here is what I found
1-The DICE is wired into the PCM, so both are always switched, right?
2-Temp is a factor, the last week its been cold, (you know being from Bucks) and the Dice was never recognized, once even the AMP
The last 3 days its been warm, every morning and afternoon now the DICE has been recognized.
3- Once I have had a minor issue, both the CD in the PCM and the IPOD lost their time place.

Do you think that maybe my car battery is going bad?
I was thinking about trying another DICE?
What about trashing the DICE and going with Mobridge?

Any thoughts, thanks
PS-Thanks for the "Swap Air Filters" help, did that this warm sunny Saturday

mudman2, on Feb 25 2009, 06:15 PM, said:

What your describing is slightly different from the original writer.

When you add a device like the Dice to the MOST network, timing the power up of the device is critical. If the Dice does not have a permanent power connection to it, when the car starts its pre flight the MOST circuit does not see the component and will throw the error.

It takes a while after you shut the car off before all the systems shut down. I don't think its temperature related at all a coincidence maybe.

I would check to make sure it has a non switched power supply so its primed and ready when the car systems come up.

PIWIS / PST2 are Porsche shop testers (computers) used to do almost everything on the 30+ computers on the car.

Its not your head unit. The DICE unit simulates a changer

Not to familiar with the DICE unit, I use Mobridge. Not much discUssion on DICE i.e. not a good system

gavinsm3, on Feb 25 2009, 11:27 AM, said:

I too am having the similar problems. I had some professionals install the DICE Ipod adapter. This only happens after the car sits a while and mostly when the temp goes below 32F overnight. I get a CD CHANGER not found.

So I drive my car 5 minutes, pull over, shut my engine off and remove the key. Wait 1 minute, start the car back up and guess what, the IPOD adapter is fully functional.

Sometimes the IPOD or regular head-unit CD player loses it place and time if the car sits over night. This never has happened in my heated garage.

Brought this into Porsche once, they say my AMP has an error code and I replaced it.
Only once since has my AMP not been found. Still happens. I have a 2004 Cayenne-S with NAV, no real CD-changer.


How does one check for a “slightly bad Fiber connection”
What is a “PST2 or PIWIS”
I love my music almost as much as my car, is it worth trying another PCM head-unit? I bet I can find one used under $1000.
Mudman2- When you wrote “My temp Fiber bypass of CDC”, was this temperature or temperature. Wondering if this part could fix my issue.

Many thanks for I am at wits end!!!

[gavinsm3]

mudman2, on Mar 8 2009, 06:12 AM, said:

1 - If the Dice is switched with the PCM then that is wrong. The Dice should have constant power in order for it to be ready when the MOST bus starts up and it can be recognised.

2 - sounds just inconsistent

3 - wow, do you mean on the display or there position in a song

if your model is over 4 I would think battery maybe but other things would be going also, I am on my original battery still.

if you can afford it I would switch to Mobridge

1) That's the way DICE was designed.
2) Since its been warm in the last two week, I have not lost my IPOD yet. Great!!!
But when this cold, I can plug in the Ipod all I want and it is not recognized.

3) Loses position in a song. Both the CD in the PCM and the IPOD, but not too often
4) its a 2004, lets hope the battery is not failing. If this continues next winter I bet a Mobridge is in my future

[twitte]

I have a 2008 Boxster S with the same basic problem. I got a "System Error - Amplfier and Navigation System are not available." Here is the fix that I got for this from my local Porsche Dealer:

Pull out the fuse relating to the amplifier and navigation system. I actually pulled two out. In my car they were in row D, fuses #9 and #10. The fuse box is on the driver's side in front of the door. Remove the fuse panel. There is a little booklet inside that tells you about all the fuses and what they do. After you pull the fuse(s), lock the car and wait for one minute. Unlock the car, reinstall the fuse(s) and the problem is gone.

It worked for me.

Update: It failed again so the fix was only temporary. I took the car into the dealer. They replaced the amplifier and everything is now back to normal.

This post has been edited by twitte: April 17, 2009 - 01:50 PM

[psieyes]

I currently have the problem. Sometime it works and other times it doesn't - there is nothing that seems to trigger it unless it's the phone sim card?!

Is the problem with the Bose Amp, the optics cables, the PCM?? Someone must know as there are many who face this problem.

Does changing the Bose amp solve it - if not then what?

Very frustrating!

Thanks for your feedback

[kinnan12]

tigerd, on Jan 30 2009, 03:50 PM, said:

I have a 2005 cayenne s. The PCM had been working fine up until the last few months. Nearly everytime you get into the car now and start it up the PCM comes on however the SAT NAV, AMPLIFIER and PHONE will not work.

A message stating

SYSTEM ERROR
PHONE, NAVAGATION & AMPLIFIER NOT AVAILABLE.

I spoke to the specialist at my local Porsche dealership about this and he said he would need to get the car onto the diagnostics to identify the fault.

I arranged to bring the car down to him when the fault appeared again.

As i stated this problem occurs nearly everytime you get into the car, however there are times when you get in turn the ignition on and the system works ok.

On three separate occasions i brought the car down to my local porsche dealership when the fault occured, but on each occassion ie ( after i got out of the car, locked it and went into find the service manager and came back out to the car) it had reset and was working. Making me to look like an absolute twat.!!!

Last week i was able to get the car onto the diagnostics when the fault occured. To my surprise and the service managers surprise no faults were being registered, even though the system error message was clearly visible on the head unit.

Stephen the service manager spoke with the head service specialist at the dealership and he said that in his opinion he thinks the problem lies with the BOSE AMPLIFIER in the boot.

Of course an AMPLIFIER isint cheap £800 fitted i believe, and this mighnt even been the cause of the fault.

Stephen therefore said he would speak directly with Porsche in Germany and the UK to see if they had come across problems like this before and whether they would be prepared to provide an Amplifier on SALE OF RETURN. IE if it isint the cause of the fault they would let him send it back.

To say neither Porsche UK or Germany were helpful is an understatement. Both said they had never came across this problem nor would they be prepared to provide an AMP on sale of return.

The fact i paid £58,000 for the car and have had it serviced and maintained (at great expense) through Porsche doesnt seem to matter.

I now have the choice of putting up with it or paying £800 for an amp with the real possibility the one i have is not causing the fault.

I am therefore looking to see if anyone has had problems like mine with their PCM, what caused the fault and how the fault was diagnosed.

Or even any ideas as to what the fault might be with mine from what i have said.

I am having the same system error message but with my Navigation System. I tried inserting the Nav DVD into the Navigation deck under the front passenger seat but it wont accept it, almost as if the power to the Navigation deck is off. Anybody with advice?

[jrlecroy]

Not sure if this is a help but I have the same problem on my 2005 Cayenne S and have noticed that it only happens when the tempeature is below 82 degrees F. If the car sits in the sun and warms up (around mid-day) both the Nav and amplifier work fine. Not that I mind the Navigation being down since it is pretty much useless anyway, but I miss my TUNES! Dealer says they suspect a fiber optic cable problem....$$$$$.... anyone solve this problem without spending big bucks/euros?

This post has been edited by jrlecroy: August 23, 2009 - 07:57 AM

[RFM]

Weird, the fiber optic (MOST) recognise (or not) the complete PCM unit and not a part of it.

[Hanziman]

For all this is worth - I recently installed a Dension Gateway 500 unit in the trunk of my 2006 Cayenne Turbo. Ever since - occasionally the PCM reports phone, navigation not working. I believe the problem lies with the optical wiring and the way data is exchanged between various modules in the loop. The dension unit / wiring connection obvioulsy causes havoc. Here´s what i found out that is interesting - if I switch audio source to RADIO - turn off ingnitiation and PCM and restart- the problem usually occurs - but not if i turn the PCM off with the CD changer (ie. IPOD interface). It must have something to do with amplifier module and headend radio / other modules getting information in some order. Atleast i know how to avoid the problem.