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TSB - who pays, customer or dealer?


Recommended Posts

I recently purchased a 2000 986, 2.7, 5speed, 70,000 miles. Loving it, even with the top down in Michigan in February.

The gas gage seems stuck at 1/2 tank, even after 250 miles of driving, so either I get unbelievable fuel economy or there's a problem.

I read the TSB for a stuck fuel sending unit, put out in 1999, which seems like a logical place to start the diagnosis. It suggests using zip ties to ensure the fuel sending unit is free to move. But before I tear into the gas tank, I was wondering what the Porsche policy is regarding TSB's.

Can I realistically expect the dealer to pay for the TSB service, or is it my responsibility? I'm pretty sure I know the answer and what I will be doing this weekend...

Nicholas

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Your car came with a 5 year warranty. That is long expired as your car is 10 years old.

You should expect to pay for any problems TSB or no TSB. In a few rare cases Porsche or your dealer may fix a "repeat" problem for labor only or no cost. But don't count on it.

The dealer can check to see if your car was involved in that TSB - and whether the fix has already been applied.

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