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webuser2000
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Experiences with CNA National Warranty
in 996 Series (Carrera, Carrera 4, Carrera 4S, Targa)
Posted
Hi everyone,
I like many many others have fallen foul of the National Warranty Company. As it turns out the National Warranty Company is not just inadequate in paying out claims to their customers they are inadequate in following their obligations as a holder of a Financial Services License (AFSL) issued to them by ASIC.
I see that a number of people have complained to the ACCC and other toothless bodies. I’m afraid to say that we have all been barking up the wrong tree. If your claim is older than 21 days you can MAKE A COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE (FOS) 1300 78 08 08.
My friend is a financial planner and he has suggested to me that they have a number failings under their obligations as an AFSL holder. He has suggested that I complain and that my complaint will almost certainly be viewed favourably by the various bodies.
He has suggested:
Step 1. Contact FOS (Financial Ombudsman Service). 1300 78 08 08 – FOS are the financial ombudsman and the majority of the time they find in the persons favour. National Warranty or Davantage, whomever the warranty is supplied through have to pay FOS for the handling of all complaints against them, this handling fee in itself can cost in excess of $5,000 – and if the loose they will have to pay your damages on top of that. Either way win or lose they have to pay FOS considerable sums for handling the complaint. If National Warranty are smart they will settle your case and pay your warranty claim which they should have rightfully done in the first place.
Step 2. Contact ASIC (Australian Investment and Insurance Commission). 1300 300 630 – Make a formal complaint. If at anytime you feel that National Warranty have misled or deceived you in anyway make sure you let ASIC know all about it.
Step 3. You may also complain to APRA for good measure. I am not sure how useful they are 1300 55 88 49.
Some key points I have discovered about this company and some of my experiences when dealing with them. If you have experienced anything like the below and decide complain to FOS and ASIC they are likely to take you very seriously.
Some weblinks
FOS - http://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute.jsp
ASIC – www.asic.com.au
Please continue to share on this thread with any experiences that you have had with National Warranty and any success that you have with complaining to FOS and ASIC. The more everyone shares the quicker this company will stop scamming everyone!