kengorinthecollection

Here are excerpts from the letter in response to the situation: Dear Forum Members, I am Ken Gorin, president of THE COLLECTION in Coral Gables, Florida. It has never been our practice to discuss our customers publicly. However, since [gittledog] has opened these discussions, I felt it best to respond. THE COLLECTION prides itself in providing its customers with the highest level of customer service. Client care is, and always will be, our number one priority. We recognize that the situation with [gittledog] was unfortunate and have swiftly taken the necessary steps to ensure his satisfaction in the resolution of this matter. The same day of the accident, the claim was reported to our insurance company. The car was promptly and professionally appraised by the insurance company’s adjustor and our insurance company has agreed to pay for both the needed repairs and diminished value in this regrettable accident. In addition, we wholeheartedly encourage [gittledog] take his vehicle to the body shop of his choice. Most importantly, we are thankful that there were no personal injuries as a result of this accident. It is unfortunate that certain members of [other forums] have seen fit to make personal attacks against myself and my daughter. These comments are outrageous, hurtful, unwarranted and defamatory. We will not publicly respond further to these attacks. Instead, we will stand behind our outstanding reputation as one of this country’s preeminent luxury automotive dealerships. Ken Gorin, President THE COLLECTION