yleiba

That is freakin funny... I may just do that.... LOL Thanks for the suggestion....! Yosi

I have posted a question to the forum before (regarding flaking paint on the CDR-24), and I was suggested by a member that if the dealership won't replace the CDR-24 Radio with a new one because the paint is peeling off of it, I should contact the district manager/regional - as this is apparently a known issue and gets replaced for other members of this board. Well I went to the dealership today - Downtown Fine Cars in Toronto and the regional manager happen to be there, he looked at it and immediatly said the radio is a wear and tear item, even though the paint started flaking off after a few months from being new (now its 1.5 years old). He said that stuff Porsche will not cover, especially if there is no bulletin/TSB on it. He further said you can't trust the opion of people in the forums. He then said to me, there is nothing I can do, "He is the ONLY Sherrif in town" even if I complain to Porsche NA they will just send the request to him and he won't honour it. - What kind of customer service is this? He said this right to my face in front of the local assistant manager of the dealership. What do you suggest I do in this case (aside from trying to get this Regional Manager fired - who says that to a customer?? how rude). I'm thinking of contacting the local media and have them do a writeup on how horrible Porsche service is in Canada. I'm so furious. What do I do now? any suggestions of anyone I can contact at Porsche or Porsche North America? Any other ways to get the radio replaced locally under warranty? Is there any reason I can tell them about the radio that is undiputable to have it replaced? Thanks Much!!, Yosi