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I am dealing with a certain Porsche, May Bach, Aston Martin, jaguar,Mercedes, Ifiniti dealer in Edison, if you know the one I am talking about. They have been really accomodating through this entire problem. They have stated my my CS has problem that they are unable to resolove! Now it is time for PCNA to step up to the plate and buy this sucker back! NB. I would appreciate more attention to detail from the dealer though....
When my C-S was returned to me after a recent service visit the following problems were present. The C-S went straight back to he dealer, this AM they are thinking that that a brake controller maybe going bad? 1. Crusie control (green light on the dash turns on) does not operate. 2. Horn makes a high pitch sound. 3. No need to depress brake to start Cayenne 4. When Vehicle is off you put the Cayenne into any gear that you like without using the brake. 5. In tip mode with ESP off, the Cayenne does not shift on its own at redline (never noticed this before so it might be normal, but it seems weird that the Cayenne will let to continously hit the rev limiter). Any thoughts>>>?
Cayenne owners in large numbers are being affected by a defect of Porsche Cayenne that causes vibrations that have been classified as "characteristic" by PCNA. For months PCNA has attempted to resolve this issue through tire and wheel rebalancing, as well as tire replacement. In the end what we are left with is a $70K - $110K vehicle that has the ride quality of a vehicle costing 1/3 of the Cayenne and plenty of vibration. Enough, is enough! If you are a victim of this defect please send and email with the following information to firstname.lastname@example.org . I am currently in the process of assembling the proper team of legal professionals to properly represent Cayenne Owners Against PCNA. Contact Info- Name: Location: State email: phone: Instant Messenger: AOL or Yahoo Vehicle information- Model: V6/S/Turbo Year: Suspension: Air/Steel Wheel Size: Tire Manufacture: Tire Size: Brief Description of Vibration and Repair Attempts:
I appreciate your time and consideration of this matter. Background: We picked up our c-s in November; it has in and out of the service department numerous times; though the first appointment was within the first 15 days of ownership; the problem: a horrid front end vibration (it would have gone in sooner but the dealer was moving its service department). I want to state upfront that besides for the defect that causes vibration in our Cayenne S it is an awesome truck! This is not a case of buyers remorse and I would take a vibration free Cayenne in a heart beat! In hindsight I wish that I would have made sure that I test drove our actual unit. In our case this defect was noticeable from day one (the first time I drove my Cayenne-S I was the owner, our test drive was in a demo). Lesson learned the hard way. The easiest way to describe this vibration is to think of the worst morning flat spots that you have ever had, well the vibration is the same, but with the difference of having warm tires! I have also found that road surface, material, and road crown makes no difference The vibration starts as low as 50 and comes goes through the 75 mph. The vibration tends to be worse with just slight pressure on the steering wheel (but not enough pressure to change lanes, just enough to take the "slack" out of the wheel). Another interesting point is that the vibration also happens in Neutral. My Cardan shaft has been checked and is outside the serial number range of being mis-weighted or not aligned. In regard to the vibration while in neutral: This test is done (un-scientifically) in the following manner: I accelerate to say 90-95 mph and shift into neutral; as the Cayenne S slows the vibration is noticed at different speeds. Once the speed drops the vibration comes and goes, as a consistent speed is no possible due to the nature of the test. For the first few visits to the purchasing dealers service department they chased wheel balance and alignment. The first set of tires was worn at 6,500 miles (and replaced) the new set is showing the same wear. Our Cayenne has the joy of making all of 6 turns a day 95% of the driving that is done on my commute is in one straight line. Changing the tires on the Cayenne S resolved nothing as the Cayenne S still vibrates like a banshee, alignment has been adjusted to new specifications during multiple service calls, and now with 14k (total vehicle miles) the new tires are worn again (the first set of tires were Continentals these are Scorpions STR). I was able to have a second dealer evaluated the Cayenne S, I was very up front with them about the problem as well as the PCNA's finding, including the "characteristic" letter. Prior to attempting a repair they discussed the situation with the regional rep (who has never driven the C-S but is able to determine that the vibration is characteristic, after almost 2 months of waiting on a decision utilizing 1-800-Porsche and the customer advocate route) he also agreed that a second set of eyes might be worth while. I drove with the second dealers Senior Most Technician (with over 20 years of P-Car experience), who saw the same vibration that I did, and was concerned that things “were not right”. After another salvo of “Hunter Road Force Balancing” and alignment the Cayenne S was returned a number of days later without resolution. Two points of this service call are very interesting to me as the owner. The second dealer worked on the C-S for a number of days, I called one evening for an update and they had yet locate let alone solve the problem but they were thinking it was related to the suspension (steel not air) as tires, wheels and alignment had been already evaluated and set to "manufactures specifications". Early the next day the work was done everyone, at the dealership had signed off on the car. I thanked them for their help. After a very short test drive it was obvious that the issue had not been resolved. In retrospect it appears that some communication was had with PCNA and as a result the work was stopped, the second interesting item was that they temporarily took the wheels and tires off a Cayenne S as a test (I have my tires and wheels) they had in inventory and the vibration was reproduced (now who is to say that one of the wheels was not out of round or balance) but still very peculiar. In a letter addressed in April of 2004 PCNA stated that a vibration is a characteristic of the Cayenne details of the letter can be found at www.cayennevibrations.com or www.vibratingcayenne.com please note that both of these sites are in a beta form and have not been publicly launched. At this point in time tow of NJ’s best Porsche dealers have struck out attempting to resolve this defect. At this juncture and having received the letter I briefly spoke with the PCNA regional manager; it was determined that I should personally ride with the shop foreman of the first dealer (the purchasing dealer) to demonstrate the vibration that was supposedly resolved by dealer number 2’s service appointment. Due to unplanned personal events it took a few months to schedule this appointment with the shop foreman. An appointment was scheduled for July 13, 2004 with my dealer and the shop foreman. I was hopeful that this appointment would resolve the issue once and for all, up until this point both dealers have bent over backward, but I truly believe that they are out of ideas. I met with the Shop Foreman and the Director of Service representing the Dealership Group that I bought my Cayenne S from as planned previously. The meeting was as productive as I initially expected. The Shop Foreman drove the Cayenne and confirmed the vibration. It was also stated that they would not be able to "repair" the vehicle to eliminate vibration that it exhibits. Thus the reason why PCNA claims vibration is a characteristic. I also inferred from this statement that this defect is a known defect and very widespread. After the drive, I met with to the Service Director and questioned: if this vibration is characteristic then one would expect that all Cayenne’s would have it and the characteristic should be repeatable? And we as Cayenne owners know this is not the case. Please note that two “master technicians” both drove the Cayenne and confirmed the vibration. As this is not the case of an owner thinking that an SUV should ride like a Maybach. It became quite apparent to me during the 30 minutes or so we met regarding this case that the dealer group is also frustrated by this matter and that dissatisfied customers are coming forward with some regularity complaining about this defect, the dealer group escalates to PCNA and it appears that no action is taken. Interestingly enough the Service Director stated that the Cayenne that he drives also vibrates in this same manner. The PCNA regional rep for my area is out of the country until 26-Jul-04. The dealer group once again escalated issue to PCNA for resolution. I commented that the last time this issue was escalated to PCNA, the regional representative did not even drive the car in question. I questioned if it was going to be "worth their time" the second time around, I was advised that having the Regional Representative drive my car would not be a productive use of my time as my Cayenne S vibrates in the same manner that each defective Cayenne vibrates. I expressed to the Service Director that there are many owners that have the same issue that I, and they as well are very disappointed by PCNA's response. It did not appear that I was the first customer that has met with this dealer group over this issue and I assured them I would not be the last. I closed the meetings stating that I am a loyal P-Car owner (2 cars in the last 9 months) and I have been very brand loyal. I also stated that the enthusiast community is preparing to mobilize and that I personally was not intimidated by litigation process given the detailed records I have of this issue. I also expressed that litigation is my last resort, and I am not looking forward to the process and or destroying my relationship with all parties involved. I agreed to give PCNA until 8/13/2004 to resolve this issue once and for all, in the event that this issue has not been resolved the litigation process will move forward. In my home state I am required to send the manufacture a letter stating my intention to file a lemon law complaint, and allow the manufacture one last attempt at fixing the defect. This letter has been drafted and will be sent certified and register mail shortly. The time period allowed for this final attempt roughly equates to the time that I have allowed PCNA to resolve this issue. As I stated before I am not looking to end this issue in the legal system, though I am not fearful of doing so if no resolution can be had.