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Another JD Powers survey


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Power Survey Finds Pricier Cars Repaired More

The latest quality-related survey from J.D. Power and Associates finds that many of the high-priced cars and trucks sold in America are more frequent visitors in the repair bays. The survey measured the percentage of service visits that involved repairs, not just maintenance. Power results as reported by USA Today indicate that about two-thirds of its luxury brands scored worse than the industry average of 35%. Land Rover stood out with 62% of visits being repair-related. Buick was the best brand ranked by the survey, with only 21% of service calls involving a repair. The survey polled 106,000 owners of three-year-old vehicles.

Carmaker 1999 2003

Buick 38% 21%

Honda 31% 22%

Toyota 25% 22%

Lexus 36% 24%

Acura 30% 25%

Mitsubishi 37% 28%

Suzuki 39% 29%

Saturn 39% 31%

Infiniti 29% 31%

Mazda 35% 32%

Isuzu 53% 33%

Pontiac 46% 33%

Lincoln 35% 33%

Mercury 34% 34%

Chevrolet 44% 35%

Nissan 36% 35%

INDUSTRY 41% 35%

Dodge 47% 36%

Plymouth 46% 37%

Ford 43% 37%

Oldsmobile 40% 40%

Kia 58% 41%

Saab 52% 42%

Cadillac 42% 42%

GMC 48% 43%

Subaru 41% 43%

Hyundai 46% 44%

Jaguar 49% 45%

BMW 55% 47%

Volvo 52% 47%

Porsche 46% 47%

Daewoo NA 48%

Mercedes 43% 48%

Chrysler 4% 49%

Jeep 48% 49%

Audi 58% 51%

Volkswagen 45% 53%

Land Rover 73% 62%

Source: J.D. Power and Associates/USA Today

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