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Convertible top catching in Compartment Lid lock

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First time poster and first 911 - AND I am not mechanically inclined.  (I have contributed to the lot expansion at my local Porsche dealer to get this car mechanically sound over the past year!)  I purchased the car with a brand new top.  After several times of putting the top up and down last summer, we noticed that there were two holes starting in exact center of the roof.  Took it to a trim shop recommended by Porsche dealer.  It was then that we identified that the top was folding down over the latch that locks down the convertible top compartment lid (clamshell?)  Trim shop replaced the top and headliner but did not fix whatever was causing the top to fold incorrectly.  Now, brand new top has the start of two new holes.  I was told that Porsche issued a service alert on how to fix this but local Porsche dealer doesn't seem to be aware of it.  Any thoughts, insight or details of what can be done will be appreciated.  Don't have to dummy it down for me...I'll just pass the info on to the trim shop or Porsche dealer to get it fixed so I can finally enjoy the car!


Year:  2000


Thanks in advance for whatever you can share!

Edited by Dawn Bernardin
forgot to put year of car in.
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