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Warrenty issues....


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Porsche won't fix my transmission do to the fact that my car was in an accident. It wasn't even a bad one, I was hit ligtly on the rear qtr. But, since I bought the car used, is the reason for not wanting to fix it. The transmission needs a 1st gear sincro. What does that have to do with a light hit on the rear qtr. The accident didn't even cause any structural damage it was just bonddoed and painted. I even took it to a body shop that the service manager told me to and they told me it was just cosmetic, no structural damage.

My question is, what is considered a bad enough accident to void your entire warranty?

Also, I was told that they can not rebuild the transmission it would have to be replaced. Is this true?


2000 996 Aero

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For the most part syncro damage is caused by driver error or long term abuse rather than a product defect so I sort of understand why they would be pushing back on a warranty claim. Having said that, their claim that it resulted from a small accident sounds pretty lame. I would keep pushing if I were you. This sounds like one that they might give on.

If you do need a new syncro, you don't need to go through the transmission exchange program. It is my understanding that the gears and syncros are welded on the shafts but there is a shop in CA (I think) that will cut off the gears and weld on new ones for you. A good Porsche shop (not a dealer) should be able to help. Good luck. Jim

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