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it's an understandable miss. in the body of the letter porsche japan is referred to as "当社" which is the standard and polite way to refer to one's company.
Unfortunately, all they did was a cursory inspection. According to the letter, I have to wait until the bearing fails before they will fix anything, at which time the repairs will be done at no cost. I am still mulling over whether or not to do a preventative bearing replacement with the aftermarket bearing. It might be worth it to avoid the hassle of an engine failure.
the letter is written in a typical Japanese business letter format and Porsche Japan is used in the body of the letter as well as at the top right corner. the phone number in the letter corresponds with Porsche Japan's customer care center. my car has been to the dealer and the contents of the letter confirmed with them.
Here is a camera picture of the letter I got from Porsche Japan. Here is what the letter says in Japanese so you can plug whatever you want into google translate: and here is an image with very rough translations in the margins:
Come on Greg! We don't live in Japan, so why don't you give it a rest. I've seen your post on other threads... Don't hi-jack this one! I posted this in several threads because this problem is in common with 986s, 996s, 987s and 997s. Maybe you don't live in Japan, but one presumes you own a Porsche. So, if Porsche Japan is taking action on this, perhaps others can use this as leverage to get their local Porsche to act.
i'm working on it. i can't find a scanner, so I may just post a picture of it taken with a camera-hopefully, by tonight.
This should be moved to the correct sub-forum (996). Interesting, Greg0d. Keep us posted. Can you scan and attach a copy of your letter? Hide your personal info. i posted it here because the subject was the intermediate shaft problem which the 986, 996, 987 and 997 all have in common. i'll post a copy of the letter, but i doubt there are many readers who can read japanese. i can write a summary of what it says if anyone is interested.
Last month I got a letter from Porsche Japan saying that the intermediate shaft may need to be replaced and to bring it to the dealer for inspection. If it does need replacing it will be done free of charge. BTW, I did not buy my car from the dealer and have only gone there to get my doors reprogrammed. Has anybody from any other country been contacted by Porsche on this?
tried the 991 during the summer with a ******** of a salesman in the passenger's seat which did not enhance the experience. every time i got even close to the speed limit he told me to watch the speed limit. it was supposed to be an hour test drive, but it ended up being only fifteen minutes because he really got on my nerves. needless to say, it did not leave me with really any impression of the car. two things i did notice were that 1) overall ride quality was better than my 996 and 2) the steering felt weird to me cornering at about 30 kilometers per hour.
i have a 996 and i just got a letter from porsche japan saying that the intermediate shaft could fail and to bring it in for inspection. if it needs to be repaired it will be done for free. my local mechanic is bringing it there for me at this time. i don't use the dealer for service because it is out of the way (and frankly i don't like their attitude). however, i have visited the dealer to get some programming done that my local shop couldn't do, so my name and address were on file with them. it might be worthwhile to visit your local dealer and ask if they have a bulletin on the intermediate shaft.