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odd billing by dealership


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Hi guys.

I got my Cayenne back today from service and I am having doubts about the bill. I initially went in to get a "check oil" message serviced. Also, I gave the dealership a set of H11 bulbs to replace the yellow foglight bulbs, and I also requested the side markers to be changed to the clear ones. I also got a "check right cornering light" sign on, so I requested that be serviced also. I got the Bill, and I got charged for the following.

$40.50 for 30 min labor for replacing side markers.

$25.06 x 2 for the side markers

$2.30 x 2 for the side marker bulbs

$24.30 for 20 min labor for replacing cornering light bulb

$18.78 for the cornering bulb

$17.68 for the engine oil(2 bottles)

and

$178 for 2.20 hours of labor to replace foglight bulb. !?!?!?! doesn't make sense

The reason the dealership stated is that they had to remove the front bumper to access the foglights...

Also, shouldn't the cornering lights be under warranty???

H Koh

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None of the cars I've had in the last 35+ years have had warrantys that cover expendables like tires, brakes, wipers, bulbs, shocks, etc. Another point, Porsche dealers are in business to money, lots of it, kind of like most of their customers. I learned a long time ago that if you don't want a shock when you receive a bill for services provided to ask for an estimate beforehand. The only thing that doesn't make sense is that you authorized work to be performed without regard to cost. Hopefully you won't make that mistake again. Porsche Dealers typically charge $100-$125/hr to have their techs perform simple tasks in slow motion. They can somehow drag a two hour job into five and charge accordingly. Bet you ask next time.

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Nothing you have said sounds out of wack. The foglights are a royal pain to change as the procedure involves taking the front off your car

Apart from a few $ here and there its about right

None of the cars I've had in the last 35+ years have had warrantys that cover expendables like tires, brakes, wipers, bulbs, shocks, etc. Another point, Porsche dealers are in business to money, lots of it, kind of like most of their customers. I learned a long time ago that if you don't want a shock when you receive a bill for services provided to ask for an estimate beforehand. The only thing that doesn't make sense is that you authorized work to be performed without regard to cost. Hopefully you won't make that mistake again. Porsche Dealers typically charge $100-$125/hr to have their techs perform simple tasks in slow motion. They can somehow drag a two hour job into five and charge accordingly. Bet you ask next time.
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  • 5 weeks later...

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