Bad Experience with Vertexauto.com

[996C4SC]

The only time you know a business vendor is good or bad is when you encounter a problem and they treat you fairly and honestly. My experience with Vertex Auto is not a good one.

I ordered a rebuilt front axle from Vertexauto.com early this year(2011) since my CV boot was leaking and bearing is pretty bad. I received the rebuilt axle pretty quickly within a week in CA. The axle has new boots on both ends and looks OK so I installed it in my 996 and check on the play on the bearingsby just wiggling it on the frame. I found that the rebuild axle bearing was as bad as my old one with same kind of play on the bearing so it did not work for me. That was understanding since Vertex stated that the rebuilt axle they sell only have the new CV boot and Joint NOT bearing so I called them up and told them about my situation. First I heard from the salesman on the phone was "No way" and then the he transferred me to the tech. I explained the situation to the tech and he said they do check the bearing but he did understand it may be overlooked. I told him I just want to fix my car so I will exchange for the new ones that they sell with new bearing. The tech agree and he said that I will get a full refund on the rebuilt axle by shipping it back to them but I need to pay for the new on first so they can shipped it be me. I agreed so I did get the new axle within a week again and I installed it and every as good as new. I sent the rebuilt axle back to them as soon as I received the new one and UPS confirmed that they received it. I checked my credit card a week or so later but no refund was made on the rebuilt axle I sent back. I emailed the sale department to remind them and again they assured me it will be refund within 2 to 3 days. I waited another week went by and I checked my credit online again and still no refund. So now I emailed the salesman again telling him still no refund made. And again the salesman emailed me back telling me to be patient and assure me again refund within 2 to 3 days if not call them to let them know. Another 7 days again went by and still no refund. It's been a month now since I returned the part and I just have enough of this since a customer should not have to chase down the seller for something they promise to do. So now I decided to file a claim on my credit card and I am out of $490.22 (Part+core charge)

I hated to talk trash about a business since I am a business owner myself but I would never treat my customer this way. So BUYERS BEWARE!

Edited March 12, 2011 by 996C4SC

[lendy]

So what was the outcome?

Anyone buy a rebuilt 3.4 engine from them?

[wvicary]

I'm still waiting for a credit card refund..... been three months now.

[Dharn55]

That is a shame. I bought a pulse sender from Vertex once. they sent the wrong one and when I called them they sent out the right one before I even I sent the wrong one back.

[logray]

Yep I've had a good experience with them too... prompt shipping and good price. I wonder if they lost the "good help".