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Porsche certified pre-owned car warranty


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When recently I bought my 2000 C2 Cabriolet, it had a few months factory warranty left (still 1 month left)........I opted to spend the extra money to have the dealer (authorized dealership) inspect the car and "certify" it for the 2 year extended factory coverage. As it was explained, they go through the car, confirm no major problems and fix whatever smaller stuff may be required to bring it up to par. To me, that was money well spent for peice of mind......reading about RMS failures alone made it a no-brainer investment.

Among other issues Ive experienced in 2 months of ownership (persistant clutch bleeder leakage, MAF sensor replacement), I have compiled a small laundry list of problems I would have assumed should have / could be fixed upon my discovery. Check the list and tell me if I'm expecting too much out of a "certified" car:

-----Both tops rattle like hell: I find missing rubber tips on tabs that attach cab top to windshield frame (on both hardtop & softtop), the small "bumpers" in the softtop that get the Krylox lube are mangled on both sides and need replacement (not just lube), & another nearby rubber stripping on the softtop frame is half peeled off.

-----Missing parts of the underbody: It looks like there should be one more underbody plate at the rear that would have covered the gearbox. Its much easier to work on the car without, but the car was designed to have it there. Screws are missing elsewhere on various other underbody panel pieces.

-----Is it too much to ask to activate the tilt-mirror function as a courtesy? Likewise for the doorlock options?

I bought the car at another dealership farther away because the local one had no preowned inventory when I was looking to buy. However, the local dealership I am going to for service is owned by the same franchise, so its still like I bought it from "their family". They have no reason to ***** about "not buying from them". I've gone a step further to inform them I consider this my "starter Porsche" and I hopefully anticipate to afford an upgrade prior to my warranty expiration. I also have spent money at their parts counter so I could DIY update all the filters, plugs, fluids, etc. & quite a few dollars in their bodyshop due to an unfortunate fender-bender. Yet, I feel like everytime I bring them a service concern, the service writer treats me like crap......"oh, thats gonna cost you".....yet the actual technician is a pretty nice guy and frequenty says "no problem".

Am I asking too much? How would your dealership handle these or similar concerns?

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That's total BS. The service department is there to make money for the dealership and to give you good service. You should talk the service manager or even the owner of the dealership and give him/her your comments. My local dealership has a service rep dedicated to the Porsche vehicles and treats the owners as they should be treated. Lexus has set the standard for customer care. We deserve no less!

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My understanding is the certified warranty covers about what the new car factory warranty covers. Anything that was damaged or is missing since the car was certified is not likely to be covered or replaced for free. Anything considered an "adjustment" is probably not going to be covered either, as the new car warranty usually has an "adjustment" period from the in-service date. That being said, dealers have a certain amount of "goodwill" they are allowed to dispense before getting approval from PCNA so it's always good to have a good working relationship with the service manager. Sounds like that's more of an issue for you than the certified warranty coverage.

Vic

99 C2 cab

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My understanding is the certified warranty covers about what the new car factory warranty covers.

What I feel has happened is the car was "pushed" through the certification by merely signing the paperwork. I don't think any technician looked into much if anything. I surely didn't remove these missing items, nor have I owned the vehicle long enough for them to just "fall off" on their own.

Additionally, the car is still in its original 4yr/50K warranty.......original factory or entended factory warranty, I feel this should be taken care of.

As an update: they have agreed to order the parts & work on the tops, they discovered the mirror tilt had been disabled and corrected this. However, they claim there isn't a missing belly pan peice......although posts here, screw holes and other markings on the car suggest otherwise to me. I'll have to peek under another 996 to confirm this.

Worst of all, they are denying my warranty coverage on a leaking clutch bleeder. Not to get too far off track, I'll start a separate thread about this.

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