the Stealership charged me 1100$'s for removing the front sea

[porsche356]

Hi All,

As allways, picking up the car after service gave me this nasty feeling. As allways they charge you things that you did not ask for, they forget to do things they are supposed to. And, also as allways, they did not finish the job correctly (forgot to tighten a few things, but this is something I allready have gotten used to).

During service, they called me and said that they found some moist in the car. I did have some water in the car 2 month ago, because one of the water reservoirs in the car (used for drainage, GREAT DESIGN!!) was jammed. Because I was on holiday my car was filled with nearly 2 week of continuous rain, which killed my GSM module. Replaced by the same dealer 6 weeks ago. So they know the story!

I told the dealer that it was probably óld moist', but they suggested to remove the front seats and the carpet, led it dry for a couple of days and then test it. When I picked up the car they told me that there was nothing wrong. I was quite surprised to see that they charge me 1100 for this.

I will drive by tomorrow to 'share' my feelings! Just wondering what the manual says about the hours that should have been charged for removal and putting back in the car of 2 chairs and the carpet. I can do this easily in 2x 1 hour.

Thanks,

Frank

Edited September 13, 2011 by porsche356

[logray]

Removing the carpet is a pain in the ***. I've done it to add some dynamat.

You would think it would be as easy as removing the seats and carpet.

But you also have to remove hardware, center console, arm rest, frame, shift levers, trim, wiring, etc. etc. etc.

If you are really quick perhaps 2-3 hours out and 2-3 hours back in. So I don't think the 1100 is unreasonable if the service included other items.

Keep in mind when I say "reasonable"some Porsche Dealers have been known to charge $200-400 for an oil change.

Also most cars have drainage tubes in them. Without them your car would get a lot wetter than it would without.

[Loren]

Porsche book time is 30 minutes for each seat R&R.

Seems like maybe they replaced a control unit for that kind of money?

Seems like they (or you) need to clear the drains so this does not happen again. Shame on them for not doing this the first time.

[porsche356]

Hi Loren and Iogray,

Thanks for the reply.

@ Loren: I cleaned the drains after the phone unit was replaced. One was completely jammed. The dealer also cleaned it again in this service (100$'s!, wednesday). But fine.

I asked them when they had 'solved' the leakage, what the cause was. They told me on thursday that the draines were jammed. I replied by saying that I was surprised that this was the cause, because the drains were cleaned the day before by them. It is clear to me that they are lying. I gave the service guy an escape by suggesting that they perhaps have forgotten it on wednesday. He said that that was probably the case. If so, it would still not have been the cause because I cleaned everything myself 6 weeks before.

They are just trying things, but to be honest I am done with this. I own 10 Porsches and it is allways the same #@@!!

I am more than willing to pay for service. I also own an Aston Martin and the service prices are comparable, but you never have the feeling that you get screwed at AM.

I will drive by tomorrow and confront them with this and also inform them that I am willing to pay 300$'s for this. If they do not agree then I will charge them my fee for fixing their service leftovers!

Problem is still that we have 5 Porsche Dealers in Holland, and it is the same nearly everywhere.

I really recommand everybody to buy additional warranty if possible. This pays off and will prefent you from having these irritations. My wifes cayenne turbo is under warranty and this prefents discussions like these. Only problem with this is that I had to prove the dealer that there was something wrong with the PDCC. They kept on telling me that everything was fine. Until I asked them to replace the pump on my account, they were willing to do this. afterwards they admitted that I was right about the complaint and they paid for it.

I will stop wining now. The cars are magnificant, only the service.......

Regards, frank

Porsche book time is 30 minutes for each seat R&R.

Seems like maybe they replaced a control unit for that kind of money?

Seems like they (or you) need to clear the drains so this does not happen again. Shame on them for not doing this the first time.

Edited September 13, 2011 by porsche356