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TSB warranty obligation?


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If there is a TSB posted, is it an obligation for the service department to perform the repair if the car is under warranty?

I took my 2004 996 in to the dealer for several adjustments and asked if they could do anything for the poor range on the remote. He replied; 'that is the way porsche wants it, they like you to be right next to the window when unlocking the car. It is a safety feature." I know there is a TSB for extending the range on the remote, and my VIN# qualifies. I did not push the point because I know that the car needs to go back soon for an oil change. Are they obligated to do the TSB repair if I ask?

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"right next to the window when unlocking the car............" MUhahaaa

Well if that is what they want I need to bring my car in....Can lock/unlock or open/close the cab roof from around 30 meters away from the car.

Print out the TSB and show them next time.

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  • Admin

If your car was built before March 25th, 2004, as of the following VINs:

99 84S 62 2452 USA then they can do the TSB and be reimbursed by Porsche.

Perhaps you should suggest they read TSB 7/04 9662 Insufficient Range of Remote Control (dated 8-13-04)

If the customer complains that the range of the remote control continues to be insufficient (e.g., even after the remote control battery has been changed), the antenna lead should to be rerouted as described in work procedure (see page 2) in order to increase the reception strength of the antenna, thereby increasing the range of the remote control.
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Dealerships are not under any obligation to perform any actions contained in a bulletin. I know for a fact they are for campaigns (which are federally mandated) and I believe they are for Service actions as well. I don't understand why they wouldn't want to perform it though, especially if your VIN falls in the range because there is pretty much no way in hell the warranty claim would be denied.

You should not have to be within arms length of your car to unlock it. I would say anything below 15 ft is cause for concern on a sports car. On a Cayenne you would be considered lucky if it worked that far away. Ask to see the range on another similar car.

Edited by PTEC
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